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Selected work

These case studies show a recurring pattern: real needs becoming clearer requirements, usable systems, public-facing tools, documentation, decision trails, and durable handoffs.

Technical Operations proof pageSource-backed memory lab

Showing projects tagged “Technical Operations”

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Operating systems for teams

Harry J. Epstein Company storefront showing product search, editorial artwork, video, navigation, and commerce controls.
The maintained public storefront brings discovery, editorial voice, customer guidance, and ordering into one system. Public website capture, July 2026.

Operating Structure

2009-2015

Full case studypublic-safe

Harry J. Epstein Company

E-commerce and operations modernization

Led web, e-commerce, analytics, content, marketing, and operational improvements that helped an 80+ year-old industrial business modernize without losing its trusted voice.

What was emerging
A legacy business had public voice, customer trust, inventory knowledge, and operating habits that did not automatically translate into modern e-commerce workflows.
What became usable
Improved web, e-commerce, analytics, marketing, content, and operational systems that supported online growth while preserving the company's distinctive institutional voice.
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