Portfolio index

Selected work

These case studies show a recurring pattern: real needs becoming clearer requirements, usable systems, public-facing tools, documentation, decision trails, and durable handoffs.

Technical Operations proof page Source-backed memory lab

Showing projects tagged “Product Operations”

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Operating systems for teams

Harry J. Epstein Company storefront showing product search, editorial artwork, video, navigation, and commerce controls. — The maintained public storefront brings discovery, editorial voice, customer guidance, and ordering into one system. Public website capture, July 2026.

Operating Structure

2009-2015

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Harry J. Epstein Company

E-commerce and operations modernization

Led web, e-commerce, analytics, content, marketing, and operational improvements that helped an 80+ year-old industrial business modernize without losing its trusted voice.

What was emerging: A legacy business had public voice, customer trust, inventory knowledge, and operating habits that did not automatically translate into modern e-commerce workflows.
What became usable: Improved web, e-commerce, analytics, marketing, content, and operational systems that supported online growth while preserving the company's distinctive institutional voice.

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Civic and public-facing systems

Organizers, artists, and public officials hold a hand-painted Save NYC Spaces and NYC Artist Coalition banner in front of a packed Market Hotel room. — A collective Save NYC Spaces town hall at Market Hotel, October 11, 2017. Photograph by Paul Mossine. From Jamie Burkart's photo archive.

Civic Systems

2017-Present

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NYC Artist Coalition / FairRentNYC

Cultural-space advocacy, coalition memory, and Commercial Rent Stabilization

As a founding member and organizer of NYC Artist Coalition, implemented and maintained campaign websites and helped build coalition memory, source maps, and coordination infrastructure for cultural-space advocacy, FairRentNYC, Commercial Rent Stabilization, and storefront stability.

What was emerging: The work involved many stakeholders, public/private source materials, legal and policy questions, city/state strategy lanes, shifting meetings, and sensitive coalition context that could easily become fragmented or overexposed.
What became usable: Recurring cultural-space meetings, public event pathways, practical safety and legal sessions, town halls, hearings, campaign actions, running minutes, action trackers, source maps, public campaign websites, and shared campaign memory.

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Community and cultural infrastructure

WOW List landing page over a photograph of people gathered around a table, with the words being there changes everything. — WOW List's current threshold pairs its returning interface with a photographic scene of people gathering. Public website capture, August 13, 2026.

Community Platform

2010s; public return in progress, 2026

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WOWList.org

Natural-language community infrastructure for arts and music organizers

Co-founded, co-built, and operated a natural-language community-calendar platform for DIY arts and music organizers. A July 2017 production snapshot records 1,846 users, 16,142 posts/events, and 35 city-region keys with at least 50 posts.

What was emerging: DIY organizers needed lightweight ways to distribute events and maintain community visibility across scenes without relying on one centralized editorial calendar.
What became usable: A natural-language, collaboratively editable event system that turned community vocabulary into followable keyword calendars and organizer-facing distribution workflows.

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